Products
ZOOMIO Telemarketing
Campaigns that can be managed, integrated and automated
Many businesses use telemarketing (both internet-based and externally) for various tasks such as sales, booking meetings, workshop sign-ups and other activities, updating data and so on. ZOOMIO Campaigner allows you to manage, integrate and automate your telemarketing and telesales processes easily and effectively.
Add automated actions for even better combinations
It’s one thing to manage your telemarketing activities, but it gets really smart when you combine this with e-mail or SMS and automated actions. With just one click, you can set the system to automatically send e-mails regarding meeting bookings, information e-mails or other sales materials to the telemarketing employees who should be notified as to the number of e-mails that are opened, clicks on links and so on.
Cost-effective campaigns
Telemarketing in ZOOMIO Campaigner offers great improvements for efficiency in this type of work. Automated callback time management reduces the risk of your calls going unanswered. Integrating telemarketing with both e-mailmarketing and Mobile makes the procedures for sending out follow-up material more cost-effective.
Targeted campaigns with trackability
The "trackability" in ZOOMIO Campaigner also provides many opportunities for targeting activities towards the most interesting potential prospects in the database, and online reporting within the system offers good opportunities for constantly fine-tuning processes and actions and quickly following up on them.
ZOOMIO Campaigner Telemarketing offers:
Easy, flexible opportunities:
• Simple construction of personalised telesales/telemarketing call scripts (a call script is a kind of manuscript or guideline for telemarketing conversations).
• The option of building “branches” in the call scripts.
• Fully integrated option of sending HTML trackable e-mails or SMS during an individual call.
• Option of reopening completed calls.
Very useful to telemarketing employees:
• List of ready to use response options that can be individually tailored.
• Easy to grasp, user-friendly manuscript guideline for telemarketing employees with the option of adding notes.
Access to customer data:
• Option for telemarketing employees to have full or limited access to customer data.
• All customer data can be inserted into each call script and in customer cards.
Testing and registering data:
• Automatic registration of report data which can be tracked online.
• Integrated options for testing manuscripts.
• Option of reporting when planned call times are exceeded.
• Automatic registration of call quantities and caller names for completed calls.
Management and automated actions:
• Management of call times for individual actions in regard to customers and potential customers.
• Automatic generation of call scripts for follow-up based on the prospect’s behaviour.
• Locking of call scripts and prospects that are currently in use.
Contact us
If you wish to learn more about your opportunities with ZOOMIO Telemarketing, please contact VP International Sales Henrik Øgaard +45 70 23 44 08.
